Privacy policy

Last updated 25 September 2026

This policy explains how Bramley Garage Doors ("we", "us") uses the personal information you give us through this website, by phone, by email or on WhatsApp. We are the data controller for that information. Our business address is Breslay, Britannia Road, Morley, Leeds LS27 0DN.

What we collect

When you ask for a quote or contact us, we collect the details you choose to give us. That usually means:

• your name, phone number, email address and postcode
• details about your garage and the work you need, such as door type, size and any fault
• photos or videos you upload, and any message you write

Our website also records basic technical information needed to run it securely, such as your IP address, which we use to stop spam and abuse.

You don't have to give us any of this, but we need at least a way to contact you in order to reply.

How we use it

• to respond to your enquiry, prepare a quote and arrange a survey
• to carry out and support work you've asked us to do, including servicing reminders if you want them
• to keep records we're required to keep, for example for accounts and warranties

Our lawful bases are taking steps at your request before entering into a contract, performing a contract with you, our legitimate interest in running our business, and complying with our legal obligations. We never sell your information, and we won't send you marketing unless you've asked us to.

Who we share it with

We only share your information with companies that help us run our business, such as our website host (Hostinger) and our email provider, and with manufacturers where it's needed to order your door or register a warranty. They may only use it on our instructions.

If any of these providers store information outside the UK, we make sure it's protected by the safeguards UK law requires, such as adequacy regulations or standard contractual clauses.

How long we keep it

We keep enquiries that don't go ahead for up to 12 months, and the copies our website keeps of enquiries are deleted automatically after 12 months. For customers, we keep records for as long as we need them to support your door and warranty, and for accounting purposes (normally six years).

Cookies and local storage

This website doesn't use cookies, analytics or any other tracking, and it doesn't load anything from other companies' servers. Our quote form saves your answers in your own browser so you don't lose them if you close the page. This stays on your device and is deleted when you send the form.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, and ask us to correct it, delete it, limit how we use it, object to us using it, or send it to you or another organisation in a reusable format. We'll reply within one month. To make a request, email bramleygaragedoors@btopenworld.com or call 0113 253 9734. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Keeping it safe

Our website only works over a secure (HTTPS) connection, and the copies of enquiries it keeps are stored in a private area of our web server that can't be reached from the internet. We don't make any automated decisions about you.

Contact

Bramley Garage Doors, Breslay, Britannia Road, Morley, Leeds LS27 0DN. Phone 0113 253 9734, email bramleygaragedoors@btopenworld.com.